URBAN CARE - SUBSCRIPTION TERMS AND CONDITIONS

1. SUBSCRIPTION PLANS
Urban Care offers three subscription tiers: Basic Care, Premium Care, and Elite Care.

2. BILLING & PAYMENT
- Subscriptions are billed either every 6 months or 12 months as selected
- Payment is required upfront via EFT transfer
- Proof of payment (EFT slip or bank deposit confirmation) must be provided

3. DURATION & RENEWAL
- Subscriptions automatically renew on the anniversary date
- Cancellation must be requested at least 7 days before renewal
- No refunds for partial months

4. SERVICES INCLUDED
- Each plan includes the specified services as outlined
- Service availability is within the 8km collection/delivery radius
- Additional services are available at a discount (10-20% off depending on plan)

5. COLLECTION & DELIVERY
- Standard delivery: 24-48 hours
- Express delivery: Within 24 hours (additional R120 surcharge)
- Collection and delivery fees: R30-R80 per trip depending on distance

6. 100% SATISFACTION GUARANTEE
- If you are not satisfied with the cleaning, contact us within 48 hours
- We will re-clean your items at no extra charge, or offer a full refund

7. MODIFICATIONS & CANCELLATION
- Plan changes can be made at any time with effect from the next billing cycle
- Cancellation requests must be made in writing 7 days before renewal

8. LIABILITY
Urban Care is not responsible for:
- Damage to items caused by pre-existing conditions
- Loss or theft of items not related to our cleaning process
- Delays due to unforeseen circumstances

9. CONTACT & SUPPORT
Email: care@urbancare.co.za
Phone: +27 21 525 9902
Address: Main Road, Newlands, Cape Town 7700

Last Updated: February 2024